![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Dear United Airlines
Oct. 15th, 2005 12:39 pmDear United Airlines,
You have had a major hub in Denver for as long as I have flown in and out of there. In fact, you own most of the DIA gate-estate, a whole concourse just for you. So one would assume that you know what Denver weather is like.
Specifically, one would assume that you know it occasionally snows in Denver. In fact, one would assume that you know it occasionally snows in Denver in October. One would assume that you could cope with five inches or so of October snow. Apparently, one is wrong.
It's clear to me that you don't want to own up to having no clue about what to do in the snow. The gate agents told us, "Don't ask us what's going on, see the departure board." The departure board told us, "Flight 7075 on time, boarding now." The gate agents told us, "We have no control over the incorrect information on the departure board." The departure board told us our flight was boarding three different times before finally admitting to canceling our flight four hours after the original time. The gate agents told us, "Sorry, this is a weather-related cancelation and therefore you're responsible for finding and paying for a hotel room until we can fly you out. Which, if you want a confirmed seat, will be in five days."
The Hertz agents told us, "Sure, we can rent you a one-way 4WD SUV to Durango."
In conclusion, HATEHATESTABBITYSTABSTABANVILFOAD.
No love,
Me.
You have had a major hub in Denver for as long as I have flown in and out of there. In fact, you own most of the DIA gate-estate, a whole concourse just for you. So one would assume that you know what Denver weather is like.
Specifically, one would assume that you know it occasionally snows in Denver. In fact, one would assume that you know it occasionally snows in Denver in October. One would assume that you could cope with five inches or so of October snow. Apparently, one is wrong.
It's clear to me that you don't want to own up to having no clue about what to do in the snow. The gate agents told us, "Don't ask us what's going on, see the departure board." The departure board told us, "Flight 7075 on time, boarding now." The gate agents told us, "We have no control over the incorrect information on the departure board." The departure board told us our flight was boarding three different times before finally admitting to canceling our flight four hours after the original time. The gate agents told us, "Sorry, this is a weather-related cancelation and therefore you're responsible for finding and paying for a hotel room until we can fly you out. Which, if you want a confirmed seat, will be in five days."
The Hertz agents told us, "Sure, we can rent you a one-way 4WD SUV to Durango."
In conclusion, HATEHATESTABBITYSTABSTABANVILFOAD.
No love,
Me.